Privacy policy

The Consell de Mallorca guarantees the confidentiality and protection of personal data obtained through this website, in accordance with the terms established by Regulation (EU) 2016/679, of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018, of 5 December, on the protection of personal data and guarantee of digital rights (LOPDGDD).
The Consell de Mallorca assumes responsibility for complying with current legislation on data protection and aims to process personal data in a lawful, fair and transparent manner.
The Consell de Mallorca considers that the users of this website, by providing their personal data and using this website, have read and understood the terms related to the personal data protection information.

WHO IS RESPONSIBLE FOR THE PROCESSING?
The Consell de Mallorca

HOW CAN YOU CONTACT THE DATA PROCESSOR?
Calle de Palau Reial, number 1, 07001, Palma, Balearic Islands, Spain.

FOR WHAT PURPOSE ARE YOUR DATA PROCESSED?
The main reason why we collect your personal information is to facilitate and improve the service that you, as a citizen or tourist, expect from the Consell.
The main purposes of the processing are set out below:
•    To comply with legal obligations, including, but not limited to, Law 10/2010 on the prevention of money laundering and terrorist financing.
•    To manage the booking or renting of services of lodges, sports facilities, etc.
•    To manage a personal account with a unique login to be used for the purchase of products and services offered on the Consell's websites.
•    To channel requests for information, suggestions and complaints in order to manage and resolve them.
•    To conduct surveys to improve our services.
•    To perform profiling and analysis of user behaviour when using our websites or applications, but only if the user consents to this.
•    To provide information about our product and service updates, but only if the user consents to this.

HOW DO WE COLLECT INFORMATION?

We collect personal information by various means. In some cases you will contact us to share your personal information, and in other cases we will obtain your personal information using other means.
Below, we explain the different ways in which we collect personal information and some examples of how this information is used:
Information you provide to us:  we collect personal information through some of the Consell's websites, when you contract a service, when you fill in a form, or others. In any case, at the time of collection, you will be informed of the data controller, the purpose of the processing, the recipients of the information, as well as how to exercise your rights under current data protection legislation. Generally, the personal information you provide us with is: name, surname and email.
Information we collect from your visits to our websites: We collect and store limited personal information and anonymous aggregate statistics from all visitors to our websites, either because they actively provide us with such information or simply because they browse the websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software, the operating system, the date and time of access, the internet address of the web server you have accessed and also information about how you use our websites.
We use this information to find out how long our websites take to load, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website is working properly, and if we detect malfunctions, to fix them and improve performance, in order to offer a better service.
This information is collected through cookies. For more information, please consult the cookie policy that you can find on each of the Consell's websites.
Social networks: the use of social networks is becoming more and more frequent and, as such, the Consell de Mallorca is present on most of them.
The information we collect through social networks sometimes includes personal information that is available online and to the public. We always ensure that all information we use is either correctly attributed to its source or anonymised.
These social networks are likely to have their own privacy policies, which will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to be sure about how your personal information is collected and shared.
Mobile phone: the Consell de Mallorca's applications have a geolocation tool, whose purpose is to determine the location in order to anonymously ascertain the habits and tastes of the App's users.
Having the geolocation function enabled on your mobile device allows you to benefit from all the features of the applications and helps to improve the island's sustainability. If you do not have geolocation enabled, we will inform you and ask for your permission beforehand with a notification.
This geolocation service will not be used to provide your location to third parties, except as required by law.
Most mobile devices provide users with the ability to disable location services. This option is most likely located in the device’s settings menu. If you have questions about how to disable location services on your device, contact your mobile service operator or device manufacturer.

WHAT IS THE LEGAL BASIS FOR US TO PROCESS YOUR DATA?
There are several grounds on which we base the processing of personal data on:
•    For compliance with legal obligations.
•    For legitimate interest, e.g. for security reasons, to improve our content, services and products through market research, or to handle requests, enquiries or possible complaints.

HOW LONG WILL WE PROCESS YOUR DATA FOR?
We only store your personal information as long as it is needed for us to use it for the purpose for which it was collected, and in accordance with the legal basis for the processing in accordance with applicable law. We will retain your personal information for as long as a relationship exists, or as long as you do not exercise your right to erasure and/or restriction of processing.
In such cases, we will keep the information properly secured, without making any use of it, for as long as it may be necessary for the exercise or defense of claims, or as long as any judicial, legal or contractual liability may arise from its processing which needs to be dealt with and for which recovery is necessary.

WILL WE TRANSFER DATA INTERNATIONALLY?
The personal information we collect resides in Spain and we do not intend to transfer the personal data of the data subjects to third countries or international organisations.

WHAT RIGHTS DO YOU HAVE IN RELATION TO THE PROCESSING OF PERSONAL DATA?
In accordance with the provisions of the GDPR and the LOPDGDD, we inform you that you may exercise the following rights:
•    Access your data: you have the right to access your data to find out what personal data is being processed.
•    Rectify or delete data: in certain circumstances, you have the right to rectify inaccurate personal data concerning you which are processed by the controller or even to request deletion where, among other reasons, the data are no longer necessary for the purposes for which they were collected.
•    Restrict the processing of data: in certain circumstances, you have the right to request the restriction of the processing of your data. In this case, we will inform you that they will only be kept for the exercise or defence of claims in accordance with the provisions of the GDPR and the LOPDGDD.
•    The portability of your data: in certain circumstances, you have the right to receive your personal data that you have provided to us, in a structured, commonly used and machine-readable format, and to send it to another data controller.
•    Object to the processing of data: in certain circumstances and on grounds relating to the particular situation, you have the right to object to the processing of your data. In this case, the controller would have to stop processing them unless it has compelling legitimate grounds, or for the exercise or defence of possible claims.

DO YOU HAVE THE RIGHT TO MAKE A CLAIM?
Yes, as a data subject and especially when you have not received a satisfactory response in exercising your rights, you have the right to lodge a claim with the Agencia Española de Protección de Datos (Spanish Data Protection Agency). For these purposes, you can go to the agency's website: www.agpd.es.
Before filing this claim, you may write to: Consell de Mallorca, Calle de Palau Reial, number 1, 07001, Palma, Balearic Islands, Spain.

CLAIMS AND QUERIES
You can submit complaints, claims, requests and queries about the service via the complaints and claims form available on the website https://seu.conselldemallorca.net/fitxa?key=5035.
We will deal with all queries and, especially, complaints and suggestions, as quickly as possible, without exceeding the legally established deadlines.
This data protection information has been reviewed and updated in July 2021.